Under the microscope: Heather O’Donnell, Commercial Litigation Lawyer

Under the microscope here is Heather O’Donnell who is a Commercial Litigation Lawyer.

We get asked numerous questions about what it’s like to work at Riverview Law so we decided to profile some of the different roles throughout our business. We have published a series of case studies on Riverview Law employees which will give you a feel for the people within our business, the roles they undertake and what it’s like to work here.

Me: Heather O’Donnell

My role: Commercial Litigation Lawyer

What I did before joining:

I worked at Hill Dickinson for 5 years. My first 2 years were spent as a paralegal in the Commercial Litigation department. This role involved managing my own caseload of debt recovery matters and assisting with complex litigation projects. I subsequently spent 2 years as a trainee solicitor.

Upon completion of my training contract, I qualified into the Commercial Litigation department. My role involved managing my own caseload of small claims; fast track; insolvency and debt recovery matters. I was also heavily involved in assisting with multi-track litigation in the High Court, Technology and Construction Court and Supreme Court.

Why I joined:

When I attended interviews for new Commercial Litigation roles, it was Riverview which ticked every box for me. The friendly laid-back culture was immediately apparent. But, more importantly, it was clear that the business was ‘going places’; not only did Riverview have an impressive customer portfolio, but they were also prepared to invest time and money in the development of their staff. This was exactly what I was looking for and I accepted the position at Riverview immediately.

What surprised me most in my first week at Riverview Law:

I was surprised at the unique induction programme, as I was not only provided with training on how to do my day-to-day job, but I was also provided with guidance on the Riverview values and culture in my Moments of Truth session.

What I’ve learnt since joining:

I have learnt to put the customer at the forefront of everything I do. When working at a traditional law firm, it is very easy to become side-tracked by financial targets and time recording. As these elements are not present at Riverview, it is much easier to remember that the most important aspect of what we do as lawyers is to provide the most efficient and effective legal solutions to our customers.

I have also become increasingly aware that the use of technology is a fundamental part of providing a legal service, as technology can help our customers to make important long-term adjustments within their business.

What I enjoy most about my job:

Riverview is underpinned by 6 key values which it encourages all its employees to adhere to. The values are for employees to be innovative, enthusiastic, individual, professional, inquisitive and part of one team. It is these values which make up the unique Riverview culture, and it is the culture and the people which makes working at Riverview so enjoyable.

How Riverview Law compares with other places I’ve worked:

I had previously only worked in a ‘traditional law firm’. Riverview is completely different. Everyone has a voice in Riverview irrespective of what job title they have, as Riverview recognise that each and every individual’s role within the business is of equal importance. Riverview also encourages a working environment which is fun. The best example of this is probably the free ice cream we have in the kitchen!!

Why I’m still here:

Riverview strikes the balance that I am looking for in my career. I am encouraged to develop myself, work hard and to be professional, whilst alongside FTSE 100 customers. However, I am also encouraged to work in a relaxed, fun culture with a great bunch of people.

What I’d say to potential applicants:

Riverview is a completely different model to many other law firms and is changing and growing at a rapid pace. If potential applicants are prepared to embrace the inevitable changes which are currently facing the legal market, and also want to be part of a new, fresh and exciting legal business, then they should definitely apply to Riverview!!