Client Managers
Client Manager
These are exciting opportunities to join a fast paced, fast growing legal business in an interesting and challenging role that will touch all aspects of the business. The role will see the chosen candidates providing support and assistance on a full range of legal work by building collaborative, long term client relationships and maximising Riverview Law business opportunities
Successful candidates for this position will work well individually and as part of a team and will demonstrate our values daily. They will be inquisitive, enthusiastic to learn, comfortable working with all levels of seniority and possess a fantastic work ethic. They should have a proven track record of delivering the highest quality customer service by delighting customers at every opportunity and be ready to be proactive in helping our business grow and move forwards.
At Riverview Law we invest a lot of time in the recruitment and induction process to ensure that we, as a business, are right for prospective candidates and that you are right for Riverview Law. It is advisable that you learn all about our culture prior to applying so be sure to view the videos on our Join Us page.
Purpose of job:
To build collaborative, long term customer relationships and maximise Riverview Law business opportunities.
Key responsibilities include:
- To manage nominated accounts
- To grow long-term, collaborative and profitable partnerships with customer organisations
- To support large customer implementations
- To liaise effectively with all areas of the business to ensure a high standard of customer experience in all aspects of our service
Management:
- Is required to manage their own time effectively in order to complete workload and meet deadlines
- Must create, maintain and promote a productive and supportive relationship with all colleagues
- Will work closely with the Service Delivery and Customer teams, other key stakeholders across the business and clients to manage accounts effectively
- Project manage the introduction of new, or development of existing, Riverview Law services within customer organisations
- People manage across Client Management and Service Delivery teams
- Will plan effectively for each customer to deliver customer renewals, budgeted customer revenues, service improvements and enhancements
Measurement:
- Customer revenues
- Customer profitability
- Service Delivery productivity
- Service Delivery quality
- Renewal levels
- Customer satisfaction
Education / Qualifications:
- Degree qualified of equivalent
Skills / Attributes / Experience:
- Excellent client management skills demonstrable from a track record of managing accounts and customer relationships in a B2B environment
- Highly organised and disciplined with the ability to manage projects involving a variety of stakeholders to achieve deadlines
- Ability to identify opportunities to introduce additional services into client companies
- A constructive approach to managing internal relationships and problem solving
- Aptitude to produce documents and client communications of the highest standard
- Articulate communicator, by e-mail, telephone and in person
- Experience of developing business plans and presentations to support commercial objectives
- Ability to work flexibly to deadlines and respond constructively to feedback
- Good level of IT literacy with the ability to quickly understand the Riverview Law IT environment and communicate it effectively to customers
- Ability to analyse and interpret complex data
Core competencies:
- Analysis and decision-making
- Networking and relationship building
- Documentation
- Motivation
- Teamwork skills
- Numeracy and data awareness
- IT literacy
- Marketing awareness
- Commercial acumen
- Effective communication at all levels
Other requirements:
Ability to work flexible hours and locations, including occasional overnight stays as required.
