Under the microscope: Nicola Lathe, Client Manager & Service Delivery Team Leader

Under the microscope here is Nicola Lathe who is a Client Manager and Service Delivery Team Leader.

We get asked numerous questions about what it’s like to work at Riverview Law so we decided to profile some of the different roles throughout our business. We have published a series of case studies on Riverview Law employees which will give you a feel for the people within our business, the roles they undertake and what it’s like to work here.

Me: Nicola Lathe

My role: Client Manager and Service Delivery Team Leader

What I did before joining:

Prior to joining Riverview, I worked as a Client Manager at AdviserPlus, where I met and worked alongside Karl Chapman managing a large channel partner in delivering HR advisory services to small and medium sized businesses. Prior to that I was a Statutory Advertising Manager for Lee & Nightingale Advertising where I led a team in delivering statutory advertising services to a large portfolio of clients ranging from well-known UK law firms to government entities.

Why I joined:

I was asked to assist in the launch of Riverview Law back in October 2011, and being offered an opportunity to work with Karl and other colleagues was a no brainer for me! I could see the huge potential in the business model and I was really excited about being part of such an amazing project.

What surprised me most in my first week at Riverview Law:

The sheer hard work and determination of my colleagues. It was all hands to the pump and everyone got involved when required.

What I’ve learnt since joining:

I have learnt so much. My role has varied since joining. I originally joined as Office Manager to assist with recruitment, HR policies and procedures, H&S, project management, IT infrastructure – I got involved with almost everything in the early days. Once Riverview Law was an established business, I transitioned into a role of Client Manager which I was familiar with from my previous roles. My knowledge has grown so much and I have learnt something new almost every week, whether that is something about processes, systems, customers or my colleagues. My career has developed and I believe that I have grown with each role.

What I enjoy most about my job:

How varied it is. No 2 days are the same and there is always something going on. Our customers trust us and want us to help them where we can so this keeps us busy.

How Riverview Law compares with other places I’ve worked:

It is like no other. I have worked in small family run businesses and large corporates, neither of which have even come close to Riverview.

Why I’m still here:

I consider myself very fortunate to work with such fantastic people in such a fantastic business. The culture that Riverview possesses is infectious. Being part of something so great from the beginning makes you want to stay and see what the future holds. I am proud to say that I have been/and am part of an amazing journey and it is only just beginning!

What I’d say to potential applicants:

Some comments that have been made to me by various employees, work experience candidates and interns, is that they have never experienced a place quite like Riverview. Take a look at our website. I know that it is easy for us to say how great we are, but we really are!