Our Philosophy
We know that our advice is only as good
as your ability to act on it
The UK legal profession is going through a period of significant upheaval. Changes in regulation and customer expectation provide an opportunity for a more modern, flexible, and customer-centric approach to the provision of legal services.
At Riverview we believe that the way legal services are accessed and delivered really matters – to businesses, to individuals and to society in general. That’s the core theme underpinning our approach and propositions. We have a clear view on legal matters and we believe our customers should expect to have the same clarity.
It's our ambition for Riverview to become synonymous with legal innovation and leadership. Our first steps in delivering this can be seen in the characteristics underpinning our various services:
| Characteristics | How we do it |
|---|---|
| Transparency | Fixed pricing is provided for all services |
| Certainty | Annual contracts and fixed pricing mean customers can budget confidently |
| Ease of Access | Customers can access their secure Myview Portal any time of the day or week, and the Adviceline has extended opening hours |
| Expertise | The professionals delivering the service, from the support teams to the lawyers in Riverview Chambers and Riverview Solicitors, are highly trained and customer focused |
| Innovation | From free content (business and legal documents, policies, forms, template letters, records and advice), through the Myview Portal and a free complimentary call, to annual contracts and our price guarantee |
| Low Risk | Customers can use the free complimentary call to test Riverview Law and, via the price guarantee, have a full no quibble refund of their annual contract if in the first month they decide the service is not for them |
| Membership | Relationships matter. We will develop long-term relationships with customers. Our membership is free and provides significant lasting value. It is part of our investment in building trust and confidence with potential customers |
To achieve our ambitions all our people are guided by core values that inform and drive everything we do:
Remember who the law is for
The law is for us all. It's for our customers. We never forget our responsibility to put customer needs and expectations at the centre of everything we do.
Expert advice, good judgement
There is no short cut to building trust. We deliver high-quality, expert advice and build confidence through superb people. Much of what we deal with is not simple or clear cut. We have to assess the situation, consider all aspects and then exercise judgement on behalf of our clients so we can provide them with appropriate options and strategies. We value expertise and great judgement in our people and do everything we can to encourage, nurture and hone these skills. We know that our advice is only as good as the ability of our customers to act on it.
Be clear, assume nothing
Our success depends on two key factors: our ability to be precise and accurate with our judgements and our ability to articulate those recommendations clearly to clients. It's our responsibility to make sense of and explain complicated legal matters, and great communication relies on taking nothing for granted.
Looking forward, looking back
We respect the history and role of law. We recognise that the world is changing rapidly. Our view of the future, and understanding of the past, helps us innovate and establish trust with all our stakeholders. We help our clients deal with present issues and look ahead to what may be facing them in the future.
Above all our people know that they have the authority, without referral, to make decisions that are in the best interests of customers. They also know that they work in a culture and environment that means they are supported when they do this.
To see how we’ve re-engineered the legal service delivery model so it works better for customers look at How we can offer fixed pricing.