Added19th June 2014 by Riverview LawRiverview Law

Management Information and Data

Featured Video Play Icon

Pretty quickly in a new managed service contract the focus moves from quality, because it’s good, to how we can help our customers use the management information (MI) and trend data we generate to provide them with business insight. This is not just activity and volumetric data which tells you what is happening, how much of it is happening and what the trends are. It is MI and data that goes to the root cause of issues and then helps pre-empt them, improve operational performance, reduce future risk and lower costs.