Category Archives: Video Library

What are the I.T. specifications of Riverview Law In-house?

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The Riverview Law In-house solution is robust, scalable and secure. It is fully compliant with ISO27001 and BS9001. It is a hosted solution operating from a Tier 3 data centre. It has full integrity, access control policies, active-to-active fail-over and Disaster Recovery. Riverview Law has a lot of experience in working with the I.T. and risk teams in large organisations to structure the set-up so that it is fully compliant with whatever the Information and Security Requirements are of any organisation.

What in-house modules are available?

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The modules range from ‘Instruction Manager’, through ‘Contract Manager’ to ‘Analytics’. Super-Users access the ‘Configuration Manager’ module. Initial implementation and set-up support is provided by a Riverview Law dedicated team using the ‘Implementation Manager’ module. Customers can buy one or any combination of the modules. Each module is tailored to the behaviours and processes of an individual organisation. This approach helps minimise initial change, increase user acceptance and reduce implementation risk.

How does Riverview Law in-house help in-house functions evolve their operating model?

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Riverview Law In-house is a catalyst for change. It helps in-house functions start and continue their transformation journey in a structured and effective way, starting with where they are today but with a clear view of where they want to get to. It allows them to take one or more of the proven Riverview Law technology modules and tailor them to their business. In a low risk way it helps them automate existing processes and free the time of their team so that they have space to evolve their operating model.

How do we help in-house teams set up and implement Riverview Law In-house?

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Riverview Law experts support the implementation process. In a structured way, recognising that these are as much services as they are technology projects, a Riverview Law dedicated implementation team works with each customer to ensure that the solutions are introduced smoothly and effectively. As importantly, the solutions are also set-up to be self-maintained by each customer with additional day-to-day support being provided by the experienced Riverview Law Customer Service Centre which provides both user and technical assistance.

Is it easy for in-house teams, lawyers, paralegals and project managers to use and maintain the platform?

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The Riverview Law In-house modules are easy to use for a lawyer, paralegal or legal assistant because they have been built from the user up and not from the IT developer down. They have been built so that they can be set-up, maintained and evolved by Super-Users who are not IT professionals or developers. The key philosophy underpinning the Riverview Law software development model is the emphasis on configuration rather than coding, an emphasis which enables a quick and effective response to trends or regulatory or other change.

What is Riverview Law In-house?

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Riverview Law In-house comprises a range of modules designed to help in-house legal teams make better and quicker decisions. It helps them control the legal process, whether legal support is delivered internally and/or by third parties. It helps in-house teams improve their efficiency and effectiveness by automating existing processes and tailoring workflows to fit their business and their way of working. The modules are easy to use and configure which ensures the legal function stays in control in a cost-effective way.

Litigation outsourcing

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It is really gratifying that when GCs and their teams visit they invariably go away impressed, which is what we would want. More importantly they go away understanding the art of the possible, understanding what can now be done in the legal market. They are hugely impressed by the people, the technology, the structure, the culture. They meet our people and experience our culture, and that is what always makes them leave with that positive glow. It’s all about culture.

Becoming a seamless part of your in-house team

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‘Outsourcing’ is a really interesting word because it implies that it is detached in some way; but nothing could be further from the truth. We’re as closely integrated into the businesses that we serve as you could possibly be. One of our core competencies is assembling the right teams for the managed serviced contracts we have. Because our teams are dedicated to accounts we’re very good at becoming a seamless part of the in-house function. Our teams spend time in our customer’s offices and our customers teams spend time in our offices.

Using management information and trend data to reduce cost and pre-empt risk

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Pretty quickly in a new managed service contract the focus moves from quality, because it’s good, to how we can help our customers use the management information (MI) and trend data we generate to provide them with business insight. This is not just activity and volumetric data which tells you what is happening, how much of it is happening and what the trends are. It is MI and data that goes to the root cause of issues and then helps pre-empt them, improve operational performance, reduce future risk and lower costs.

Beyond panels: The move to managed service contracts

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Our approach to legal services has been described as innovative and market disrupting. We take a slightly different view. We don’t think we’re doing anything particularly clever. We’re just combining the best practice currently available in the legal market with relevant business models and customer service approaches proven elsewhere. A good example of this is our ‘Legal Advisory Outsourcing – Beyond Panels’ model. At first glance it may seem radical. In practice it isn’t. As one General Counsel said to us “it’s so obvious why hasn’t anyone else done it?”.

Legal Procurement Conference

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It is really gratifying that when GCs and their teams visit they invariably go away impressed, which is what we would want. More importantly they go away understanding the art of the possible, understanding what can now be done in the legal market. They are hugely impressed by the people, the technology, the structure, the culture. They meet our people and experience our culture, and that is what always makes them leave with that positive glow. It’s all about culture.

Cometh The Hour

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Post lunch with a senior partner in a law firm, the Finance Director of a large corporation turns the conversation to the pricing of a big legal project she is about to start. She wants a fixed price for the work. The ensuing discussion is ‘interesting’ and entertaining…

Fixed priced radio advert

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It is really gratifying that when GCs and their teams visit they invariably go away impressed, which is what we would want. More importantly they go away understanding the art of the possible, understanding what can now be done in the legal market. They are hugely impressed by the people, the technology, the structure, the culture. They meet our people and experience our culture, and that is what always makes them leave with that positive glow. It’s all about culture.

Legal Library

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It is really gratifying that when GCs and their teams visit they invariably go away impressed, which is what we would want. More importantly they go away understanding the art of the possible, understanding what can now be done in the legal market. They are hugely impressed by the people, the technology, the structure, the culture. They meet our people and experience our culture, and that is what always makes them leave with that positive glow. It’s all about culture.

A Different View On Law

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We think it’s time for a different view on law. One that can help your business, instead of hindering it. A service that understands your needs and makes sure everything revolves around them. We think it’s time you had more control, more access to information, more expertise and less confusion. This is about breaking away from the traditional way of delivering legal services.

We judge people by their contributions not their titles

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We spend a lot of time making sure that people are the right fit for our business. We can always test for technical ability whether that’s in a legal, IT, client manager, finance or support role. The key is do they have the attitude and spirit? We have a very flat structure and a rapidly changing business and this environment is right for some people and not for others. That’s why we don’t judge people by their titles. We judge them by their contribution and the way they operate and contribute to our culture.

Our Moments of Truth programme

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You can have the best people, processes and systems in the world but the key is the culture underpinning this. Our culture is driven by Moments of Truth, a concept that is easy to understand both internally and externally and by all other Riverview Law stakeholders. Moments of Truth ensures that we all have responsibility for making sure that our customers, team members and other stakeholders are delighted every time they interact with us.

How do our team see Moments of Truth?

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Moments of Truth is a model that we live and breathe every day. It’s part of our culture and DNA. Moments of Truth is an easy to understand concept both internally and externally. All Riverview Law people go through a Moments of Truth programme which ensures that we all have responsibility for making sure that our customers, team members and other stakeholders are delighted every time they interact with us. This is what our team say about Moments of Truth.

Our approach to Induction 

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The key thing about our induction week is that we spend a lot of time examining our culture and what it is to be part of the Riverview team. On one of these days there is an all day workshop during which new starters create the entire Riverview Law business model, end-to-end, using our Moments of Truth model. We aim for people to end that week being ‘Riverview Ready’ with a strong feeling that we’re working together to do something which is making a difference.

Management Information and Data

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Pretty quickly in a new managed service contract the focus moves from quality, because it’s good, to how we can help our customers use the management information (MI) and trend data we generate to provide them with business insight. This is not just activity and volumetric data which tells you what is happening, how much of it is happening and what the trends are. It is MI and data that goes to the root cause of issues and then helps pre-empt them, improve operational performance, reduce future risk and lower costs.

How do we Implement LAO Contracts?

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The implementation process is one of our big Moments of Truth with a client. We over-resource this phase to make sure that the service goes live seamlessly and that there is no mismatch in expectation between us and the customer as to who is doing what, what behaviours we’re trying to drive and what the desired outcomes are. The implementation journey starts with a detailed scoping exercise led by our project, workflow, IT and legal experts and runs through to the customer signing off the service as in the ‘business-as-usual’ phase.

The reaction of customers when they visit Riverview Law

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It is really gratifying that when GCs and their teams visit they invariably go away impressed, which is what we would want. More importantly they go away understanding the art of the possible, understanding what can now be done in the legal market. They are hugely impressed by the people, the technology, the structure and the culture. They meet our people and experience our culture, and that is what always makes them leave with that positive glow. It’s all about culture.

We didn’t enjoy making these videos!

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One of our core values is that we want our team members to retain their individuality, to be ‘Individual’. We all have a unique set of skills, experiences and opinions and that is why we recruited our people. So, when at work our team can be themselves. They don’t have to pretend to be something different. They are encouraged to show their individuality and personality which contributes hugely to our culture and our environment. As you’ll see from this video, our team did not enjoy making these videos!

Why you should think of joining Riverview Law

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We spend a lot of time at the front-end of the recruitment process making sure people understand what it’s like to work at Riverview Law. It’s all about the kind of person you are. Sociable people who know how to have fun and work hard at the same time, but not take themselves too seriously, will fit in well. It is a highly professional, customer focused environment, but it strikes a healthy balance between exceeding customers’ expectations and enjoying coming to work.

Investing in the careers of our people

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We promote on merit and contribution not on how old someone is or how many years’ experience they may have. That’s why we always look to promote internally before we commence any external recruitment. Where possible we’d always rather promote internally and back-fill the vacated role. This approach helps us foster and strengthen our culture and it also gives all our people career opportunities should they wish to take them.

Our people and their roles within Riverview Law

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Riverview Law has a wide range of roles and careers ranging from lawyers and business law executives through finance and IT teams to client managers and data analysts. One of the key strengths of Riverview Law is that we work as one team and we promote on merit. We run as a business and recognise that every team member plays a critical role in delivering services to existing clients as well as winning new customers.

The Riverview Law DNA and Culture

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The key differentiator for what we do in Riverview Law is our culture. We feel more like an in-house legal team than a private practice law firm. We charge fixed prices so there are no targets around billable hours, it’s all about quality, customer service and contract renewal. We spend a lot of time in the recruitment process making sure it’s right for the candidate just as it’s right for Riverview. We don’t want someone to join us and find that it’s not for them.

Becoming a seamless part of your in-house team

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‘Outsourcing’ is a really interesting word because it implies that it is detached in some way; but nothing could be further from the truth. We’re as closely integrated into the businesses that we serve as you could possibly be. One of our core competencies is assembling the right teams for the managed serviced contracts we have. Because our teams are dedicated to accounts we’re very good at becoming a seamless part of the in-house function. Our teams spend time in our customer’s offices and our customers teams spend time in our offices.

How do we use management information and data analysis to help customers?

http://www.youtube.com/embed/BfXhn3tf_vE?rel=0
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It is really gratifying that when GCs and their teams visit they invariably go away impressed, which is what we would want. More importantly they go away understanding the art of the possible, understanding what can now be done in the legal market. They are hugely impressed by the people, the technology, the structure, the culture. They meet our people and experience our culture, and that is what always makes them leave with that positive glow. It’s all about culture.

Why do businesses buy our LAO solutions?

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One of the key reasons that General Counsel buy our LAO solutions is because we have been able to prove that we can integrate more effectively with their team than other providers can. Why? Because we invest. We dedicate teams to accounts. We combine legal, operational, IT and client management skills into one team. Because we spend time understanding the legal and business requirements of our customers and using management information and trend data to provide business insight.

How do we implement a Legal Advisory Outsourcing Contract?

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It is really gratifying that when GCs and their teams visit they invariably go away impressed, which is what we would want. More importantly they go away understanding the art of the possible, understanding what can now be done in the legal market. They are hugely impressed by the people, the technology, the structure, the culture. They meet our people and experience our culture, and that is what always makes them leave with that positive glow. It’s all about culture.

How do we become a seamless part of the in-house legal team?

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It is really gratifying that when GCs and their teams visit they invariably go away impressed, which is what we would want. More importantly they go away understanding the art of the possible, understanding what can now be done in the legal market. They are hugely impressed by the people, the technology, the structure, the culture. They meet our people and experience our culture, and that is what always makes them leave with that positive glow. It’s all about culture.

What you can expect as a customer

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Our customers tell us that it feels very different working with us because we become part of their team. That’s our objective, to be a partner not a supplier. As a result we invest significantly in our customer relationships. The discussions that come out of the management information we capture enable us to knit together so much more closely with our customers, to build up a picture as to why certain activities are happening and how we can pre-empt them. Our entire model is built from the customer up.

What is Legal Advisory Outsourcing (LAO)?

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Legal Advisory Outsourcing (LAO) covers the 60-70% of legal work that large organisations do every day of the week, every week of the month, every month of the year that can be sensibly packaged into long-term managed services contracts. LAO frees the internal legal team to focus on the more complex strategic and tactical matters. LAO is not rocket science, it is just very well executed, delivered by highly talented people and underpinned by effective systems, comprehensive reporting and a customer focused culture.

What do General Counsel find surprising when they visit Riverview Law?

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It is really gratifying that when GCs and their teams visit they invariably go away impressed, which is what we would want. More importantly they go away understanding the art of the possible, understanding what can now be done in the legal market. They are hugely impressed by the people, the technology, the structure, the culture. They meet our people and experience our culture, and that is what always makes them leave with that positive glow. It’s all about culture.